Shipping & Refunds
Lickerish Foods Private Limited makes delicious all-natural treats for the kids and 'kid in you.
We are committed to providing the best product and service to our customers and this is reflected in our Shipping & Refund Policy.
Our Shipping & Refund Policy applies to all purchases made online at http://www.trickortreatfoods.com
We accept online orders through RazorPay Payment Gateway modes of payment including Visa & MasterCard Debit & Credit cards from select banks in India including Govt. approved UPI (Unified Payment Interface) and Payment Wallets viz. PayTM & others.
Please note that for Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
The Debit Card/Credit Card transaction will appear on your Bank statement/Credit Card Statement.
If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
- Transaction Reference Number.
- Amount debited with registered Email id.
- Date & Time of Transaction.
Shipping & Delivery Policy
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments. The products are generally dispatched within 48 hours of the order being received. For any return or refund related queries, please reach out to us at firstname.lastname@example.org
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-2 business days subject to the availability of Logistics Service providers.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
- The standard ground mail service is shipped via reputed Logistics service providers namely Delhivery/ BlueDart/ Ecom express/ India-Post & equivalent. We try to dispatch all our orders within 24-48 hours on normal business working days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any other National Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and your pin-code location.
- We take extensive precautions on the safety of the products and its packaging while dispatching it.
- If the shipment is tampered or damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
- For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. Two-four working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
CUSTOMER NON-AVAILABILITY ON DELIVERY: Our delivery partners will attempt to deliver the package 2-3 times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
How do I change or cancel my order?
- If you need to cancel or make any changes to your order please email email@example.com within 24 hours of making your purchase before dispatch with the subject line of this email must read 'CHANGE OF ORDER' or "CANCEL' and our team will be back to you shortly.
- Order once Shipped cannot be cancelled.
- Also, you can cancel the ORDER from the CANCEL button from the order details page under My account section. You just need to give a reason for cancellation, and leave the rest to us OR, Please call or WhatsApp us on +91 9625212855 (Mon – Sat from 10.00 a.m to 6.00 p.m), and we will help you in cancelling the order.
- Please make sure you have read our Returns & Refunds Policy before proceeding.
- If the cancellation is after your product has shipped:
- If you have received the product, it will be eligible for replacement, only in cases.
- where there are a) defects found with the product b) Wrong product delivery : In case you received a wrong product, we request you to keep the product safe, sale-able and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful replacement.
- Please inspect your order upon reception and contact us immediately, within 24 hours of receipt of item.
- Refunds will be made in the same format that the payment is received within 10 working days from the date of cancellation of order.
- A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the "Billing Name" you used when placing the order.
- You can also contact us via email on firstname.lastname@example.org.
- If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery,
- please refuse to accept the package and return the package to the delivery person. Also, please call/email us at email@example.com mentioning your Order ID.
- We will personally ensure that a brand new replacement is issued to you with no additional cost within 10 working days. Please make sure that the original product tag and packing is intact when you send us the product back.
SPECIAL NOTE TO CUSTOMERS
- Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund.
FAIR USAGE POLICY
- We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the rights of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
IMPAIRMENT & DAMAGES
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the product.
- Take proper snapshots of the product.
- Keep the Original Invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team by writing at firstname.lastname@example.org In such a case, Lickerish Foods Pvt Ltd is not responsible for any damages caused.
CHANGE OF PACKAGING
- Packaging & communications at Lickerish Foods Pvt Ltd undergo constant innovation and changes without affecting the efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.
- In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.
- Lickerish Foods Pvt Ltd reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.
- For any queries feel free to reach out to our customer care team at email@example.com who will be happy to clarify your concerns.